Terms and Conditions

Last updated: October 14, 2026

If you have a medical emergency, seek in-person emergency care immediately or contact the emergency services in your country. This platform is not an emergency service and is not suitable for every medical condition.

About Peak Compounds

Peak Compounds (“we,” “us,” or “our”) provides software and coordination for customer intake, independent physician review and pharmacy fulfilment. These terms govern your use of our website and coordination services.

We are not a compounding pharmacy or a medical provider. We do not store, manufacture, dispense or ship medication. An independent physician reviews the information you provide and decides whether to prescribe. Our pharmacy partner prepares and dispatches approved orders. We do not control the physician’s independent prescribing decision.

By using our services, you agree to these terms and the related policies linked below. If you do not agree, do not place an order. Users must be at least 18 years old and use the service lawfully.

Mandatory Medical Review

A medical questionnaire is mandatory with every purchase. You must provide complete and accurate information. The physician may decline your request; payment does not guarantee approval. If a prescription is not approved, your payment minus the physician review fee will be refunded.

The review has a limited scope and does not replace ongoing care from your own healthcare provider. Consult your own physician about your overall health and treatment. See our Telehealth Consent for the scope and limitations of the review.

Prescriptions and Import Requirements

The mandatory physician review and any resulting prescription serve the pharmacy’s internal compounding and dispensing process. Prescription copies are not supplied to customers, and we cannot provide a prescription for use in clearing a package through customs. This service does not provide a prescription guaranteed to be recognised in your country.

We arrange international shipping, including to the US, but being able to dispatch a package does not establish permission to import it. Before ordering, you must check the requirements for your country and the particular medication, have your own prescription ready to meet any receiving-country requirements, and check which documentation the authorities will accept. Physician approval, a prescription and successful previous deliveries do not guarantee that your shipment will be admitted.

Our Pharmacy Partner and Available Information

Our compounding pharmacy partner has been in business for more than 20 years, sources exclusively from GMP facilities and holds GCP and GPP certifications. We keep the pharmacy’s identity confidential to protect our business relationships.

We do not supply product-specific documentation establishing purity or potency, or independent laboratory testing reports. Customers may arrange independent testing themselves. This information may not meet your requirements for independent verification; consider that before deciding whether to order.

Products, Prices and Payment

Available formulations, strengths and prices are listed on the website. There is no minimum order quantity. Contact us before ordering if you need clarification about the total cost, including physician review and shipping. Destination-country import charges are additional and are your responsibility.

Checkout offers credit or debit card through an emailed payment link, the card-via-crypto option through NOWPayments, and direct bank transfer. Payment links are sent manually, so allow time for the email to arrive. Wise or PayPal can also be arranged on request. Third-party payment services apply their own terms and privacy notices.

Cancellations and Refunds

The physician review fee is nonrefundable, including when a prescription is declined. It pays for the physician’s work regardless of the decision.

The remainder of your order payment can be refunded only before the pharmacy has been paid. Once the pharmacy has been paid, the sale is final and we do not offer refunds. If you want to cancel, email us immediately. The cutoff is payment to the pharmacy, not the start of compounding or dispatch. See our Refunds and Returns Policy.

Customs, Delivery and Returned Packages

You are responsible for applicable import taxes, duties and customs charges, and for responding promptly to customs or courier requests. Paying those charges does not override medication-import restrictions.

If customs refuses entry, confiscates or destroys a shipment, you bear the full financial loss. We do not reimburse or refund those orders. Customs decisions are outside our control. If a shipment is confiscated or destroyed, you may request a discount on a future order; any discount is discretionary and is not guaranteed.

If a package is returned and can be resent in accordance with the destination country’s requirements, we will arrange reshipping. You pay the same shipping amount paid for the original order. If the original shipment was sent to the wrong address, we cover reshipping regardless of how the addressing error occurred. A returned package does not qualify for a refund once the pharmacy has been paid, and reshipping does not guarantee customs clearance.

Delivery usually takes around a couple of weeks. Customs processing can extend this to five or six weeks, sometimes longer. These are estimates, not guaranteed delivery dates. Contact us if a package is delayed or you receive a customs notice. We will help you understand its status and follow up where we can. See our Shipping Policy.

Privacy and Communications

Our Privacy Policy explains how we handle customer, order and medical-questionnaire information, including sharing necessary information with the independent physician and pharmacy partner. We use your contact information for service-related communications, including payment links, order updates and support.

Customer Support and Complaints

Questions, complaints and critical feedback are welcome. We work to resolve problems within our control, but cannot guarantee delivery where customs refuses entry or confiscates a shipment. Communication must remain respectful; we do not accept rude, abusive or aggressive behaviour.

If such behaviour occurs while cancellation is still possible, we may cancel the order and refund the refundable portion, excluding the physician review fee. Otherwise, we will continue processing the existing order under its agreed terms. We may then decline future orders from that customer.

Mandatory Rights

Nothing in these terms or the related policies excludes rights, remedies or responsibilities that applicable law does not allow to be excluded. The commercial refund and shipping policies above are subject to those mandatory protections.

Contact Us

For questions, cancellations, complaints or requests for clarification, email [email protected].