Refunds and Returns Policy

Last updated: October 14, 2026

This policy explains the physician review fee, the refund cutoff, customs losses and reshipping arrangements for orders coordinated through Peak Compounds. Our independent pharmacy partner prepares and dispatches approved orders; Peak Compounds does not manufacture, dispense or ship medication.

Physician Review Fee

A medical questionnaire and independent physician review are mandatory with every purchase. Payment does not guarantee prescription approval.

The physician review fee is nonrefundable, including when a prescription is declined. It pays for the physician’s work regardless of the decision. If a prescription is not approved, your payment minus the physician review fee will be refunded.

Cancellation and Refund Cutoff

The remainder of your order payment can be refunded only before the pharmacy has been paid. If you want to cancel, email [email protected] immediately with your order number and the name used for the order.

Once the pharmacy has been paid, the sale is final and we do not offer refunds. This cutoff is payment to the pharmacy, not the start of compounding or the date of dispatch. A cancellation request must reach us while cancellation is still possible. The physician review fee remains nonrefundable.

Customs Refusal, Confiscation or Destruction

If customs refuses entry, confiscates or destroys your shipment, you bear the full financial loss. We do not reimburse or refund those orders. Customs decisions are outside our control.

Check the destination country’s requirements for your particular medication before ordering. We cannot provide a prescription for customs clearance, and prescription copies from the pharmacy’s internal process are not supplied to customers. You must have your own prescription ready to meet receiving-country requirements and check what documentation the authorities will accept. Having a prescription does not itself guarantee permission to import.

If a shipment is confiscated or destroyed, you may email us to request a discount on a future order. Any discount is discretionary and is not guaranteed.

Returned Packages and Reshipping

If a package is returned and can be resent in accordance with the destination country’s requirements, we will arrange reshipping. The customer pays the reshipping charge, which is the same shipping amount paid for the original order.

If the original shipment was sent to the wrong address, we cover reshipping regardless of how the addressing error occurred. A returned package does not qualify for a refund once the pharmacy has been paid. Reshipping does not guarantee customs clearance.

A package returned by the carrier or customs is different from a customer returning medication after delivery. We do not accept customer returns of delivered medication, whether opened or unopened. Contact support about delivery problems; do not send medication back.

Delays, Damage or Missing Packages

Delivery usually takes around a couple of weeks, but customs processing can extend this to five or six weeks, sometimes longer. These are estimates, not guaranteed delivery dates. A delay does not change the pharmacy-payment refund cutoff.

If a package is delayed, damaged or missing, or you receive a customs notice, contact us with your order number and the available tracking or notice details. We will help you understand its status and follow up where we can. If tracking shows delivery but you cannot find the package, check the delivery location and contact the carrier as well as our support team. The wrong-address reshipping exception above still applies where the original shipment was sent to the wrong address.

Respectful Communication

Questions, complaints and critical feedback are welcome. We do not accept rude, abusive or aggressive behaviour. If it occurs while cancellation is still possible, we may cancel and refund the refundable portion, excluding the physician review fee. Otherwise, we will continue processing the existing order under its agreed terms and may then decline future orders.

Mandatory Rights and Related Policies

Nothing in this policy excludes rights, remedies or responsibilities that applicable law does not allow to be excluded. See our Shipping Policy and Terms and Conditions for the related import, delivery and service terms.

Contact Us

For cancellation, refund or reshipping questions, email [email protected].