Shipping Policy

Last updated: October 14, 2026

Peak Compounds coordinates international delivery of approved orders. We are not a compounding pharmacy and do not store, manufacture, dispense or ship medication. Our independent pharmacy partner prepares and dispatches approved orders.

Order Review and Dispatch

A medical questionnaire is mandatory with every purchase. An independent physician reviews your information and decides whether to prescribe. Payment does not guarantee approval. Approved orders are prepared and dispatched by the pharmacy partner.

Shipments use EMS and its international delivery partners. Tracking information can be requested by emailing our support team. Provide complete and accurate delivery details at checkout. We cannot ship to P.O. Boxes or APO/FPO addresses.

International Shipping Is Not Import Permission

We arrange international shipping, including to the US. Being able to dispatch a package does not establish permission to import it. Each country has its own requirements for prescription medication.

Before ordering, check the requirements for your country and the particular medication you want. Physician approval and successful previous deliveries do not guarantee that your shipment will be admitted.

Prescriptions and Customs Documentation

We cannot provide a prescription for use in clearing your package through customs. The mandatory physician review and any resulting prescription serve the pharmacy’s internal compounding and dispensing process. Prescription copies are not supplied to customers, and this service does not provide a prescription guaranteed to be recognised in your country.

You must have your own prescription ready to meet any receiving-country requirements and check what documentation the authorities will accept before ordering. Having a prescription does not itself guarantee permission to import.

Delivery Estimates

Delivery usually takes around a couple of weeks. Customs processing can extend this to five or six weeks, sometimes longer. These are estimates, not guaranteed delivery dates. Customs inspections, carrier delays, holidays and other events may affect delivery.

If your package is delayed or you receive a customs notice, email us. We will help you understand its status and follow up where we can. Allow plenty of time when planning repeat orders.

Import Taxes, Duties and Courier Requests

The customer is responsible for applicable import taxes, duties and customs charges, and for responding promptly to requests from customs or the courier. Destination-country import charges are additional to the order and shipping costs.

Paying these charges does not override restrictions on importing medication. Contact us before ordering if you need clarification about the total cost, including physician review and shipping.

Customs Refusal, Confiscation or Destruction

The customer bears the full financial loss if customs refuses entry, confiscates or destroys a shipment. We do not reimburse or refund those orders. Please consider this risk before ordering; customs decisions are outside our control.

If a shipment is confiscated or destroyed, you may contact us to request a discount on a future order. Any discount is discretionary and is not guaranteed.

Returned Packages and Reshipping Charges

If a package is returned and can be resent in accordance with the destination country’s requirements, we will arrange reshipping. The customer pays the same shipping amount paid for the original order.

The exception is when the original shipment was sent to the wrong address: we cover reshipping regardless of how the addressing error occurred. A returned package does not qualify for a refund once the pharmacy has been paid. Reshipping does not guarantee customs clearance.

Delivery Problems and Refunds

If a package is damaged or missing, email us with your order number and tracking details; include the customs notice or photos of damaged packaging when relevant. We will help follow up where we can. If tracking shows delivery but you cannot find the package, check the delivery location and contact the carrier as well as our support team.

The physician review fee is nonrefundable, including when a prescription is declined. The remainder of the order payment can be refunded only before the pharmacy has been paid. Once the pharmacy has been paid, the sale is final and we do not offer refunds. See our Refunds and Returns Policy.

Mandatory Rights

Nothing in this policy excludes rights, remedies or responsibilities that applicable law does not allow to be excluded.

Contact Us

For delivery questions, customs notices or reshipping requests, email [email protected].